Booking Terms and Conditions
BOOKING TERMS AND CONDITIONS
Our Terms & Conditions apply to the person making the booking and all other persons on whose behalf the booking is made. Clients booking by telephone, facsimile, web or e-mail will be deemed to have read and accepted the Terms & Conditions set out below. Therefore, please read them carefully. As Signature Golf Tours is only acting as an agent we have no liability in respect to the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence.
Goods and Services Tax (GST): All prices and charges are inclusive of Australian GST, where applicable.
Deposits: Each tour itinerary and booking form will have its own payment terms and these take precedence over these general terms otherwise a $250 deposit is required within 7 days to confirm booking unless otherwise notified. Some tours will require additional and subsequent deposits due prior to the final payment date. These are paid to the supplier to secure the land arrangements.
Full payment requirements: Full payment is due 28 days prior to departure, some tours may require earlier payments, please refer to their specific bookings terms. If for any reason we do not receive your balance by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Late bookings are subject to full payment being received at the time of booking and full payment of any additional costs incurred for obtaining the services required.
Payments: Payments are available via bank transfer, credit card, or PayPal. Please note, payments made by PayPal will incur a 2% transaction fee.
Foreign Currency payments: If your tour is costed in foreign currency we will advise the rate of exchange on the day of payment.
Cancellations: Cancellations by the client must be in writing to Signature Golf Tours and are subject to the forfeit cost listed in the itinerary and booking form of the tour purchased. Any cancellations 28 days or more prior to departure may be subject to fees and charges, please ask about your specific tour. After final payment is made the booking will be subject to fees imposed by airlines, ground operators and hotels amounting to all or part of the cost paid.
Cancellations by Signature Golf Tours: Signature Golf Tours reserves the right to cancel any tour at any time prior to commencement for any reasons such as safety issues for our guests and staff, threats of terrorism, natural disasters, political instability or any other such events that would otherwise jeopardise the safety of our guests and staff. In the instance that Signature Golf Tours cancels a tour, guests will be given the option of a full refund of monies paid, or choose to put that money towards an alternative tour. If the cost of the alternative tour is more than the original tour, the guest must pay the outstanding amount prior to the tour commencing. If the alternative tour has a cost which is less than the original tour, the total amount of leftover will be refunded to the guest.
On the occasion that any outside service or provider of Signature Golf Tours cancels or does not deliver what is stated in the tour itinerary, Signature Golf Tours shall take no responsibility for such events. However, we will endeavour to take action against said service or provider to obtain a refund or a satisfactory alternative for said product or service.
Refunds: No refund is available for cancellations after holiday has commenced or in respect of any tours, accommodation, meals or any other services not utilized. If the weather causes golf tournaments or golf games to be cancelled or rescheduled Signature Golf Tours will refund any monies that suppliers refund to us. However please note in some cases this does not occur.
Product descriptions: Descriptions features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class;
however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.
Travel insurance: We highly recommend that at the time of booking you consider purchasing a travel insurance policy of your choice. Cover can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the holiday need to be extended or curtailed due to illness while overseas, or due to the need to return to your point of origin because of unexpected death of illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is you are taking medication or have been to the doctor in the past 30 days you must advise us so that the condition is covered in the policy. You will be required to complete a preexisting form which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.
Visas, Health and immigration: You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months validity) Luxury Golf and Scenic Tours Tasmania does not accept responsibility for your failure to ensure that you have correct travel information.
Travel and accommodation: Signature Golf Tours is not itself a carrier, hotelier or car hire operator. The flights cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings with Signature Golf Tours are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Not included: The costs of interstate and intrastate travel arrangements from their hometown to and from their choice of international departure city. The price of any passports and visa, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance,
postage and cables, drinks, room service, or meals unless specified and any fees or charges payable direct by you to a third party.
Limit of Liability: Details of any tour may change due to circumstances outside our control. Golf courses and accommodation may change depending on availability but will be replaced by similar standard courses and hotels where possible. Our tours often include the services of operators other than Signature Golf Tours, for example accommodation providers, golf courses, transport operators and other tour operators. In making your tour arrangements, Signature Golf Tours acts only as an agent for those suppliers who are independent contractors and are not agents, employees, or servants of, or in joint venture with Signature Golf Tours or its affiliates. All certificates and other travel documents for services issued by Signature Golf Tours are subject to the terms and conditions specified by the Supplier and to the laws of the countries in which the services are supplied. While Signature Golf Tours takes all reasonable care in selecting the suppliers, it does not accept responsibility for any act or omission of the suppliers. To the extent permitted by law, Signature Golf Tours excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by Signature Golf Tours or any third parties, or in connection with the supply of such services.
Events beyond our control: Signature Golf Tours does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including but not limited to war, civil disturbance, terrorist activity, fire, fold acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.
Destination Passenger Enquiries: Signature Golf Tours makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and trade.
Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure: If Signature Golf Tours in its reasonable opinion, considers that any Force Majeure event prevents Signature Golf Tours (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, Signature Golf Tours may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel
arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure: In the event of a Force Majeure event making it impossible or unsafe for Signature Golf Tours to deliver all or part of the Tour Package, Signature Golf Tours will refund the customer, or at their discretion offer a credit for future tours, for the unperformed part of the Tour Package less any reasonable losses incurred by cancellation. Losses may amount to a substantial proportion of the tour package price. Signature Golf Tours will use reasonable endeavours to minimise losses incurred by customers. Customers must take out travel insurance to protect themselves against loss in these circumstances.